FAQ
01.
Is it suitable for sensitive skin?
Yes, absolutely. Our formula is dermatologically tested and crafted as non-irritating, making it safe for sensitive skin. However, since it contains a high concentration of active ingredients, we recommend those with hypersensitive skin to perform a patch test on the inner wrist before full facial application.
02.
Is following the recommended time most effective?
Following the recommended time is great, but longer is even better. While the standard time provides excellent results, using it as an overnight mask allows for seamless, intensive care throughout the night. This extended contact ensures the actives are fully delivered—bringing faster and more visible results by morning.
03.
Can I use this mask every day?
Yes, but every other day is the “sweet spot” for efficiency. While it is gentle enough for daily use, applying it every other day is the most effective way to maintain results—especially for sensitive skin. Consistent rhythm and cooling pace is more important than over treating. Let your skin breathe and recover between applications.
04.
Should I only use it at night?
You can use it during the day too! Both are possible. While it works wonders in a complete overnight treatment, you can also use it during the day. However, to maintain your Tone-Up Glow routine, always finish with a sunscreen if you use it in the morning. Achieving a clear skin tone is great—but a constant barrier against the sun is essential.
05.
Can I use the mask without the pad?
Yes, but for maximum results, we strongly recommend using both together. The mask can be used alone, offering mild hydration and collagen support—but the Tone-Up Glow Activens to absorb deeply. Essentially, the two steps are designed to work in synergy to unlock your skin’s full radiance.
06.
Why is the mask so heavy?
Because it’s the ideal weight to stabilize our high-potency formula. Standard 25–30g sheets cannot reliably hold a 25% concentration of Tone-Up Glow Actives. We designed this weighted 35g hydrogel specifically to securely lock it in and deliver every drop of this powerful complex with its efficacy.
07.
How long until I see results?
In our clinical tests, 100% of participants reported a noticeable improvement in their skin after 2 weeks of consistent use.
08.
Does this product contain fragrance?
No, it is fragrance-free.
09.
Is it safe for use during pregnancy or breastfeeding?
While niacinamide and our key brightening actives are considered safe, skin can become significantly more sensitive due to hormonal changes. We recommend consulting with a healthcare professional.
10.
Does it leave a sticky residue after use?
Not at all! It leaves a clean, non-sticky finish. Our collagen gel mask is designed to fully absorb without any residue. Depending on the season or your skin type, we recommend applying a light layer of moisturizer after use to seal in the active ingredients and enhance the long-term glow.
Have more questions? Email gk@glowstepseoul.com